Terms of service
TERMS OF USE
Our personal data protection policy establishes a relationship of trust between you and our services, to offer you a positive experience in a fully transparent manner.
Through this policy, we can meet your requirements and be consistent with your expectations.
To respect your trust, GROUPE TIVOLI guarantees the primary protection of your personal data and the confidentiality of our clients (hereinafter "Your data").
For complete transparency towards you, to guarantee you secure use of our website www.wondermural.com in all its available versions and related applications (hereinafter the "Site xxxxxx"), we provide the manner in which we process your data, so that our services are always in accordance with the respect of your rights. This way, we ensure the security, confidentiality, and integrity of your privacy and data across all our platforms.
Our policy and we guarantee that all necessary precautions are taken to protect all your data against disclosure, loss, or alteration. That is why we provide you with all the elements allowing you to easily understand how we process your data. These data will be retained only for the time necessary for the management and processing determined. You will, of course, at any time, have access to your data and modify them, as they will be available on your personal spaces on the site wondermural.com.
To this end, we strive to take all necessary measures to comply with applicable data protection laws.
Thus, here undersigned GROUPE TIVOLI commits through this personal data protection policy to respect the essential principles of the European General Regulation and French law on personal data protection, by providing you with information on the existence and methods of data processing applied here (paragraph 3), the rights you have regarding your data, and by applying these rights ourselves (paragraphs 6 and 10). Any information regarding possible transfers to a third country or recipients is also made available, as well as the retention period of the collected data (paragraph 5) and security measures (paragraph 9).
1. WHO ARE YOU?
When we mention "you" in this Personal Data Protection Policy, it is simply because it is directly related to you and concerns you as a customer of GROUPE TIVOLI, if you have placed an order on the site wondermural.com, a customer of GROUPE TIVOLI if you have created a customer account but have not ordered products or services, or if you have browsed as a visitor on the site wondermural.com without creating a customer account or placing an order.
2. WHO ARE WE?
GROUPE TIVOLI, represented by Mr. Adrien LACOMBE, whose head office is located at 66 avenue des champs-élysées, 75008, PARIS
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GROUPE TIVOLI publishes the site wondermural.com and, as such, implements various data processing operations as the data controller.
3. FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?
3.1. When do we collect your personal data?
Your personal data may be collected when you visit the site wondermural.com using cookies, if you create a customer account on the site wondermural.com, place an order for one of our products or services, or agree to be a member of our newsletters (SMS, emails).
Your personal data helps us streamline your navigation on the site wondermural.com and offer you a more personalized experience. We can thus better process your orders, provide installment payments, prevent fraud, process necessary refunds, and manage your customer reviews.
3.2. Your navigation on the site wondermural.com
To enable you to navigate the site wondermural.com, we process your data with your consent as the legal basis for this.
3.3. Processing your orders
To manage and process your orders, we use your data.
We use it to manage mediation, customer relations (including via social networks), our after-sales and distance selling service, our marketing and commercial prospecting activities for the site wondermural.com, as well as for managing, delivering, and transporting orders.
The execution of the contract between both parties (you and us) is the legal basis for processing this data.
The legal obligation of GROUPE TIVOLI is the legal basis for processing product recalls. Your consent or our legitimate interest are, depending on the case, the legal basis for processing marketing and commercial prospecting actions. Your consent is required for implementing "flash" payments.
3.4. Installment payments
For orders eligible for installment payments and for certain customers, your data is processed to offer you this type of payment. The execution of the contract between both parties is the legal basis for data processing. However, your consent remains the basis for processing your banking data.
3.5. Customer reviews
To share your reviews with our customers and visitors and to allow you to leave your review on the site wondermural.com, we use your data based on your consent or legitimate interest.
3.6. Payment recovery and fraud prevention
To allow for payment recovery and fraud prevention, we use your data. This also ensures the security of payments.
The execution of this contract between both parties and the legitimate interest of GROUPE TIVOLI as the data controller are the legal bases for this processing.
3.7. Advertising management operations by GROUPE TIVOLI
The advertising management operations by GROUPE TIVOLI are managed using your data.
This allows us to increase our customer and prospect data, manage the technical maintenance and activities of prospects, commercial statistics, and advertising campaign studies, update the prospecting files of the organization in charge of managing phone solicitation objections, solicitations, set up our contests and lotteries, or any other promotional operation except online gambling.
The legal bases for the mentioned operations are the user's consent or the legitimate interest of GROUPE TIVOLI.
4. WHERE DO YOUR DATA GO?
Your data is transmitted to several internal departments of wondermural.com.
They are not sent to third parties, except in the situations specified below:
To process your orders, your personal data may be transmitted to several service providers whose specializations include banking transactions, customer relations, after-sales service, delivery, IT development, site management, or the provision of warranties or insurance.
For installment payments, your data may be shared with providers such as payment and transaction centers (banks...), or call centers for business process management or customer experience management, or for customer reviews, with a customer review collection and processing manager.
The advertising management of wondermural.com is managed using your data with advertising clients and advertisers.
5. DATA RETENTION
The data collected by wondermural.com is retained only for the time and purpose necessary for the operations mentioned in paragraph 3 of our personal data policy.
We retain certain data collected by wondermural.com for a specified time:
In current archives for prospects, for 3 years from the last contact with the customer (they are therefore accessible by GROUPE TIVOLI services). We do not perform intermediate archiving of these data (for data of administrative interest to certain services, such as for litigation, the retention periods are set by applicable prescription rules).
For our orders, your data will be archived in current archives for 5 years from the end of the use of the customer's orders and in intermediate archives for 5 years from the end of the retention in current archives. The same applies to customers.
For banking data, they are archived in current archives for the entire validity period of the bank card (plus one day). There is no intermediate archiving for banking data.
Cookies and their use and duration are detailed in paragraph 7 of our policy.
6. EXERCISING YOUR RIGHTS
6.1. You have the right to access, modify, and rectify your Data.
6.2. You have the right to request the limitation of the processing of your Data.
Important clarification: for this, you must contest the accuracy of your personal data during the time we need to verify their compliance. Or, if you believe that the use of your personal data is unlawful and you request a limitation of their use instead of deletion. We no longer need to use your data for the purposes mentioned in paragraph 3, but your data is still necessary for the recognition, exercise, or defense of your legal rights if you decide to exercise your right to object during the time needed to verify if the legitimate reasons we pursue prevail over yours.
6.3. You have the right to request the deletion of your Data.
If you request the deletion of your personal data, GROUPE TIVOLI may still retain them in an intermediate archive format for the time necessary to meet its legal, accounting, and tax obligations.
6.4. You have the right to object to the processing of your data for commercial prospecting purposes.
In case of email prospecting, you have the right to request modification or unsubscribe from newsletters by clicking on the "unsubscribe" hyperlink available in all newsletters, or by going directly to the contact page of the site wondermural.com.
In case of SMS prospecting, it is possible to unsubscribe by sending "STOP SMS" to 36007, or by going to the contact page of the site wondermural.com.
6.5. You have the right to transmit post-mortem directives regarding the retention, deletion, and communication of your personal data.
In the absence of such directives, your successors and heirs may contact GROUPE TIVOLI to access the uses of these data and enable the "organization and settlement of the deceased's estate" and/or to close the account on the site and/or request the cessation of the processing of personal data.
You can also request the non-communication of your data to a third party in the event of death.
6.6. You have the right to data portability.
6.7. You have the right to withdraw your consent for processing based on this legal basis.
Important clarification: If you withdraw your consent, it will not affect the lawfulness of the processing carried out before your consent was withdrawn.
6.8. You have the right to lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).
To exercise your rights, please send your request (including your email, name, first name, a copy of your ID, and postal address) to the data protection delegation of GROUPE TIVOLI by email at contact@wondermural.com and/or by mail to GROUPE TIVOLI, 66 avenue des champs-élysées, 75008, PARIS
Within one (1) month maximum after the date of receipt of the request, we will send you a response.
7. COOKIES
7.1. What is a cookie?
When you browse a website like the site of GROUPE TIVOLI, it can, depending on your choice, insert a text file on your device (computer, phone, or tablet) through your browser.
This text file is called a COOKIE. This cookie allows the website like wondermural.com, during the prescribed validity or storage period of the cookie, to identify your device used during a subsequent visit.
Only the issuer of a cookie is likely to read or modify the information contained in this cookie.
7.2. What are cookies used for on www.wondermural.com?
Different types of cookies can be classified by categories. Some are issued directly by GROUPE TIVOLI and its providers, but some come from third-party companies.
7.2.1. Cookies issued by wondermural.com and its providers
There are several categories of cookies that can be found on your device when you browse our website:
7.2.1.1. "Essential" cookies
To access our site, "essential" cookies are necessary; they serve, for example, to place an order.
If they were not present, you might encounter navigation issues on the site and be unable to place an order.
"Essential" cookies also allow wondermural.com to monitor its activity.
They can be placed on your device by wondermural.com or its providers.
7.2.1.2. "Analytical and Personalization" cookies
"Analytical and personalization" cookies are not mandatory; they help us facilitate your searches, optimize your experience with us, better target your expectations, and tailor our offers and maximize the organization of our site.
7.2.1.3. "Advertising" cookies
Advertising cookies are displayed in the advertising spaces of our site. The interest for you is that your browsing time is improved and optimized thanks to the presentation of offers and advertisements relevant to you.
For this, "advertising" cookies will target your expectations in real time and offer you advertising content tailored to your current desires and interests through your recent browsing history on other sites.
This avoids presenting you with irrelevant advertising content. At the same time, GROUPE TIVOLI prefers to see its offers and advertisements proposed to users who will be interested in them.
The proposed advertising content may contain cookies issued by wondermural.com or by its providers, or by third parties through the association of a cookie with the advertising content of an advertiser.
7.2.2. Cookies issued by third-party companies
Third parties using cookies on our site use their own privacy policy. These cookies are not necessary for the use of our site.
7.2.3. Cookies issued by third-party applications integrated into our site
When you browse our site, we may include computer applications from a third party to allow you to share content and/or your opinion from our site with others, for example, when you click on the "share" or "like" buttons from social networks.
These social networks can then identify you through these buttons even if you did not use them during your navigation on the site. They can do this if during your last navigation on the site you were simultaneously connected or active on your device to your social network. We have no control over the uses they employ, nor over the data they possess.
To learn more about how your data and advertising content are used, you can visit your social networks and consult their privacy policies. You should then be able to manage your preferences on each of the social networks where you are registered through these policies.
Privacy policies of the mentioned social networks, click on the social network of your choice:
Facebook: https://fr-fr.facebook.com/privacy/explanation
Twitter: https://twitter.com/fr/tos
Google +: https://policies.google.com/terms?hl=fr
Regarding our advertising management, we remind you, as mentioned earlier, that all our advertising spaces may contain cookies from third parties (the advertiser behind the presented advertisement, third-party providers of the advertiser...).
They can, therefore, with these cookies and during the prescribed validity period, propose advertisements in the spaces made available for third-party advertisements, count the number of contents they propose in our spaces, know the audience of these advertisements and the number of clicks; with this, they can claim the amounts due to them and establish their statistics. They can also know that your device is the one that previously visited another site containing one of their advertisements and thus target and personalize their content if necessary.
7.3. The options offered by your browsing software (Internet Explorer, Firefox, Google Chrome, etc.)
Your browsing software contains many options available to you that you can configure according to your preferences. Through this, you can accept or refuse cookies on your device.
However, if you choose to accept the storage of these cookies on your device, then, during your visits to sites or content with cookies present, they will automatically be recorded on your device.
According to your preferences, you can choose to enable a reminder asking you again if you accept or refuse cookies before their potential storage, or refuse this cookie storage each time on your device.
However, it is important to note that the choices you make during this configuration may alter or affect your Internet navigation or certain sites or services that require using these cookies (such as placing an order on our site).
If you prefer to refuse these cookies on your device or delete those already stored, we disclaim any responsibility for the consequences of the alteration of the functioning of our services, resulting from the inability of our services to record or access the cookies necessary for their operation.
7.3.1. How to choose your options according to your browser?
You have different options and choices available according to your browser. To learn more, you can consult the help menu of your browser.
Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
Safari™: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR
Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html
8. TRANSFERS OUTSIDE THE EUROPEAN UNION
Most of the time, your data is retained within the European Union.
However, when our providers are in countries outside the European Union, we share some of your data with third countries, such as with third countries where the European Commission has not conducted an evaluation of the compliance level.
In this case, we ensure that this data sharing is done in compliance with the applicable regulations and that your privacy and fundamental rights are guaranteed (for example, by using the European Commission's standard contractual clauses).
The data protection delegation can provide you with more information about the data transfer if you request it.
9. SECURITY MEASURES
Through the technical and organizational measures we take, we can ensure a level of security appropriate to the risks for the rights and freedoms of individuals concerning the points mentioned in section 2. To do this, we consider the origin, scope, context, costs, and state of knowledge, the purposes of the processing, and the identified risks.
Furthermore, we comply with the PCI DSS card payment industry security standard, demonstrating our commitment to security.
10. PROFILING AND AUTOMATED DECISION-MAKING
Through the automated processing we use (such as profiling), you are subject to legal effects that affect you.
This is essential for the conclusion or execution of the contract that binds you to us.
This is how we can offer and perform automated customer identification and "4x payment." The basis for this operation is related to analyzing different variables concerning the type of products, services ordered, or customer profile.
If the risk is assessed with these statistics as too high (fraud/unpaid), then this payment method will not be offered.
However, if you wish, you can obtain human intervention even though the decisions are automated, you can give your opinion and/or oppose the automatic decision.
11. POLICY UPDATE AND REVIEW
Our personal data policy will be updated whenever necessary to comply with applicable data protection regulations (at least every three (3) years).
December 2, 2022.
